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Privacy Policy

Effective Date: August 1, 2021

Last Updated: January 1, 2023

This Privacy Policy will change periodically to comply with privacy law requirements. If the changes are significant, we will provide an overview of the changes that are made.

We at SecuSolutions Ltd., SecuSolutions USA, SecuSolutions Holdings Inc. (“SecuSolutions”, “us,” “our”, or “we”) are committed to protecting the privacy of individuals who visit our websites, and individuals who subscribe to use our services (“clients”). This Privacy Policy describes how we protect that personal data.

We recommend that you read this Privacy Policy to ensure you are fully informed about the types of personal data we collect, why and how we collect and protect it, where it is stored, and to ensure you are fully informed about your rights relating to any of this data that applies to you.

1. Privacy on Our Websites

What We Collect

SecuSolutions automatically collects personal data through some (but not all) of its websites or service platforms:

  • https://www.SecuSolutions.com/
  • https://www.SecuSolutionsCanada.com/
  • https://www.SecuSolutions.ca/

The type of data we collect varies depending on the website:

  • Device, Usage Information, and Transactional Data: We collect information about how you use our services and the computers or other devices, such as mobile phones or tablets, you use to access our services. Some examples include:

  • IP address: Unique device identifiers and device attributes, like operating system and browser type.

  • Usage data, such as: web log data, referring and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used our services, the frequency of your use of our services, error logs, and other similar information.

  • Cookies and Related Technologies: We may use session cookies, which are text files containing small amounts of information that are downloaded on your device, or related technologies, such as web beacons, local shared objects and tracking pixels to store or collect information. Session cookies are used to maintain authentication while clients are using our products. For more information on session cookies, click here: https://www.allaboutcookies.org/cookies/session-cookies-used-for.html.

  • Data Entry Forms: These forms are found on our websites and prompt the user for voluntary information such as first and last name, company name, and company email address. This data is primarily used to create an account or a request for more information or to be contacted or to request an appointment.

NOTE: we do not require any “personal data” except for first name, last name, company name, company telephone number and company email to create a user account for any of our services.

How You Can Withdraw Consent

The processing of your personal data through the use of cookies and other related technology and your device and usage information, is based on consent. You have the right to withdraw your consent to these processing activities at any time by choosing any of the following options:

Cookies and Other Related Technology

You can decline cookies through your browser settings. However, if you decline cookies, you may not be able to use some parts of our services.

Device and Usage Information

If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browser.

Do Not Track

Some devices and browsers support a “Do Not Track” or “DNT” privacy preference feature which you can set to signal websites and online services that you do not wish to be tracked across the different websites or online services you visit. Our website does not currently change the way it operates upon detection of a Do Not Track or similar signal.

With Whom We Share the Information

We share personal data only with service providers that support our services. These companies provide services such as the systems we use to run our service platforms. We have contracts with our service providers that address the safeguarding and proper use of your personal data.

Other Websites

This Privacy Policy does not apply to any third-party websites and apps that you may use, including any linked to our services and websites. You should review the terms and policies for third-party websites and apps before clicking on any links.

2. Privacy When You Use Our services

What We Collect

When expressing an interest in obtaining additional information about our services or registering to use the services, SecuSolutions collects information directly from you by requiring you to provide personal contact information, such as name and email address. Please note that SecuSolutions does not collect personal credit card or other financial information.

In addition, we collect personal data directly when you:

  • Register or log in to your account.

  • Create or edit your user profile.

  • Contact SecuSolutions’s customer support team.

  • Submit a request for a meeting.

We Use the Personal Data to:

  • Create user accounts for the use of our elearning platform.

  • Create user accounts for our Phishing Simulation Service.

  • Create user accounts for access to our SecuScan platform.

  • Send individuals reports from the above platforms.

  • Send individuals records of their subscription relationship.

  • Test changes in our services and develop new features and products.

  • Fix problems individuals may have with our services, including answering support questions and resolving technical issues.

  • Manage the services platform including support systems and security.

  • Prevent, investigate and respond to fraud, unauthorized access to or use of our services, breaches of terms and policies, or other wrongful behavior.

  • Comply with legal obligations, including records retention periods.

We Do Not Share Personal Data Except in the Following Circumstances:

  • Service Providers. We share personal data with companies we use to support our services, authentication systems, and accounting systems. We have contracts with our service providers that address the safeguarding and proper use of personal data.

  • Public or Government Authorities. We may share personal data where government authorities have demonstrated their lawful authority to obtain the information or where there are threats to personal safety, violations of this Privacy Policy or other agreements, or to protect existing legal rights.

  • Business Transactions. We may share personal data where it is necessary in the context of a transaction like a merger, or sale of our assets, or as part of the due diligence for such contemplated transactions. If this occurs, we will provide notification to the individuals concerned.

  • Consent. We may share personal data with consent, for example, when we post testimonials on our websites or when individuals choose to post comments on our blogs.

How Long We Keep Information

Depending on the website accessed, data is retained for varying durations. Specifically, our corporate website, retains data for a much longer period. For more information on this please call 1-877-571-5507.

Your Options

The processing of your personal data for the purposes listed in this Section 2 is based on your consent, terms and or conditions posted on our sites. You have the right to refrain from using any of our sites if you do not agree with the collection of this data or our terms and conditions. Furthermore, if you have any question or concerns about data handling, you may call 1-877-571-5507.

3. Privacy in Our Databases

Our user or client database includes personal data of users that subscribe to the use of our services. Please see “Your Options” in Section 2 above to find out how to withdraw your name from our database and Section 6 to find out more about your rights in this regard.

4. How We Protect Personal Data

To keep your personal data safe, we use appropriate security safeguards to provide necessary protection. These include physical measures (e.g., restricting access to offices, and alarm systems), up-to-date technological tools (e.g., passwords, encryption, two-factor authentication, firewalls and security patches), and organizational controls (e.g., security clearances, limiting access, staff training and agreements). We apply these measures, tools and controls based on the sensitivity of the information we collect, use, and store, and the current state of technology.

Where SecuSolutions service offerings reside in the AWS cloud, rely on AWS cloud services, certified under ISO/IEC 27018:2019 [ISO/IEC 27018: — Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors].

As part of SecuSolutions security policy, we review security safeguards regularly to ensure they are up to date, and that we have addressed any known vulnerabilities through regular security audits and/or testing.

Although we take steps to prevent unauthorized access to or use of personal data, the Internet and our services are not 100% secure. For this reason, we are not able to guarantee that information we collect or store will always be protected from unauthorized access, or that it will only be used as described in this Privacy Policy.

5. Where Personal Data is Stored

Personal data is stored on AWS cloud services, which means data will primarily be stored in Canada unless the client that is utilizing our services is located outside of Canada, in which case AWS cloud services in the country where the client resides may be utilized. Personal data becomes subject to the laws of the country where it is stored. Personal data provided through our corporate website is stored in accordance with GoDaddy guidelines which can be viewed here. GoDaddy

6. Your Rights

Whether you are a visitor on our website, or a client, you have the following rights:

  • You may request to have access to the personal data we have relating to you. We will reply within 30 days either to provide you your information if we have it, or let you know we do not, or if we have it but are not allowed to provide you access, for example if doing so would violate the privacy of another individual, we will provide you with justification.

  • If you find your information is inaccurate, you may have it corrected.

  • If you no longer consent to us retaining your personal data, you may request to have it deleted. We will do so immediately, unless legal requirements (for example, tax law in relation to clients) impose minimum retention periods.

  • You may also complain if you have concerns about the protection of your personal data at SecuSolutions by contacting +1 (877) 571-5507 or SecuSolutions Ltd., Attention: Privacy Officer.

  • If you still have concerns, you may file a complaint with the privacy authority of your country.

7. Third Party Websites

Our website may include links to and from our business alliances if you follow a link to any of their websites. Please note that these websites have their own privacy policies that are different from ours and you should review their privacy policies to understand the privacy practices of their services.

8. Children’s Privacy

Our services are not designed for and are not marketed to people under the age of 16 (“minors”). We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our services. If you are a minor, please do not use our services or send us your information. We delete information that we learn is collected from a minor without verified parental consent. Please contact us at +1 (877) 571-5507 if you believe we might have information from or about a minor.

9. Questions?

For questions or complaints regarding our use of your information or Privacy Policy, please contact us at +1 (877) 571-5507 or SecuSolutions, Attention: Privacy Officer, If you still have concerns, you may file a complaint with the privacy authority in your province.